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Alpha
Popup Statistics
and Message Display System
Display
ACD Statistics and Supervisor Messages on Agent and Supervisor Workstations
-- The Alpha Popup Statistics and Message Display System
displays ACD Statistics and Supervisor messages in a pop-up window
on an Agent or Supervisor's workstation screen, if the workstations
are on a network.
Here
are three views of the Alpha Popup screen. The first view
shows the ACD statistics and update status. The second view shows
ACD statistics only. The third view shows ACD statistics, update
status and the queue or skillset selection list.
Popup
with Title Bar Showing Last Update
Popup
with Title Bar Suppressed
Popup
with Configuration Display
- Alpha
ACD Statistics and Message Server Software -- A software
application, such as the Alpha Call Center System must be installed
to gather ACD statistics and send them out over the network to Agent
and Supervisor workstations.
- Alpha
ACD Statistics and Message Server Computer -- a Pentium
III, Pentium IV, Celeron or AMD equivalent computer system, Microsoft
Windows 2000 Professional with the latest Service Pack, and Internet
Explorer with the latest Service Pack.
- LAN
Connectivity -- Ethernet connectivity must be established between
the Alpha ACD Statistics and Message Server Computer and the User
and Supervisor workstations.
- Modem Phone Line -- An analog modem phone line and telephone
jack should be installed near the Alpha Server for system installation
and remote support. It is also used for training, for program maintenance
and for troubleshooting problems when they occur.
- Installation of the Alpha software on the Server and on User
and Supervisor workstations.
Warranty -- The Alpha Popup Statistics and Message Display System
software is covered by a lifetime warranty. If the Alpha Popup
Statistics and Message Display System software fails in any way, we
will fix it or replace it by modem at no additional charge.
What To Order from Alpha-American Programmable Signs:
Options
Available:
- Turnkey
Installation -- We will come to your facility to install the Alpha
Popup Statistics and Message Display System Software on your Server
and on your User and Supervisor workstations. We will train your personnel
in the use of the system.
Demonstrations:
Popup
ACD Display -
This video shows the Popup ACD Display on top of the Remote
Message Editor screen. The Title bar on the Popup ACD Display
shows how often the statistics are updated by showing the time statistics
were last updated. The Popup ACD Display may be dragged to
any location on the screen using the mouse, and the Title bar may
be removed by clicking the Popup ACD Display.
Popup
ACD Display - This video shows a closeup view of the Popup
ACD Display with a sample message. It shows how the Popup ACD
Display can be dragged to any location on the screen. It shows
how the Title bar can be turned off. It also shows how the Configuration
screen can be displayed.
Popup
ACD Display - This video shows the Popup ACD Display
with its Configuration screen open, and it shows how the queues (or
skillsets) being displayed are selected from the list of all queues
being monitored.
Ordering
Information:
- For
prices, please call Alpha-American at (800) 223-4636 or use our Request
Form.
- 7.75%
California Sales Tax is added to sales of items delivered in California,
unless other arrangements are made.
- UPS
shipping charges are added to each order.
- Submit
orders by fax, mail, e-mail or telephone.
- Various
terms are
available.
Copyright and Disclaimer
Notices
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