Question: What is the current configuration of the Alpha ACD Server PC?

• Pentium 4 or equivalent (faster is better)
• At least 512MB RAMVideo Graphics Card capable of displaying 1024x768 resolution in High Color
• Serial Ports with non-conflicting IRQ's may be required as follows:
  • at least one port, if the Alpha Call Center System will be gathering ACD statistics via a Serial Port of your ACD system one port, if the Alpha Call Center System will have RS485 connectivity to the Alpha displays.at least one port, if the Alpha Call Center System will be reading ACD statistics from a sign port on the ACD system,
  • one port, if an External Modem will be connected to the Alpha Call Center System for Remote Support.
• Ethernet Network CardSuperVGA Color Monitor (CRT or Flat Panel)
• MouseKeyboard
• CD-ROM Drive
• Sound Card (optional)
• 1.44MB Diskette Drive
• 40GB Hard Disk Drive
• VPN for Remote Support
• Microsoft Windows XP Professional, Microsoft Windows 7 or Microsoft Windows 2003Server
• Windows IIS installed
• All Service Packs and Critical Updates applied
• Java Runtime installed