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Frequently Asked Questions
- What is the Alpha Call Center System, and how does it work? Answer
- When
our ACD readerboards aren't updating, should I reboot the computer
to fix the problem? Answer
- What is the current configuration of the Alpha ACD Server PC?
Answer
- I am trying to hook up my sign to a PC that is some 80 feet away.
In my office downstairs I have the 25-foot RS232 cable supplied by
AMS going from my Serial Port to a CAT5 jack in the wall. From there
I have about 75 feet of CAT5 cable going to another CAT5 jack near
the sign upstairs. Then I have a 6-foot, 6-wire modular cable going
to the sign. It doesn't work. I have tested all of the cables and
they're good. I tried lowering the baud rate to 4800, as someone suggested,
with no luck. I'm not getting anything on the sign - the old message
that I last transmitted with the shorter cable is still on the sign
untouched. It looks like there's no communication with the sign. Do
you have any suggestions? Answer
- How
do I program my Alpha (or BetaBrite) sign? Answer
- I have
a problem sending messages to the Director using the AMS Alpha Messaging
software. Letters are dropped from some of the words that I send to
the sign. The Director seems to keep selected effects, even though
the new message doesn't have the effect anymore. I have removed it
from my computer screen! Erasing words from the computer screen just
seems to confuse the Director more. Words and letters appear on my
computer screen, but they don't transmit to the Director. As a test,
I made nine messages using the numbers 1-9. Unless I used the same
effect, color and time period on all the pages, then some of the pages
on the Director lost characters on lines or entire lines. I have tried
using AlphaNet Plus software, BetaBrite Messaging software and Alpha
Messaging software, and all seem to produce the same or similar problems.
I would like to get to a point where I can send messages from my PC
to an Infrared Message Loader and from the Message Loader to the Director.
But right now, using the Message Loader freezes up the Director or
produces a communication error. Any help would be most gratefully
appreciated. Answer
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